Damaged or wrong item? We'll replace it.
Every LumiBrass piece is checked and packed by our own team in Vadodara. If your order arrives damaged, defective or different from what you ordered, we'll send a replacement at no cost.
How to request a replacement
- Record an unboxing video when you open your parcel (from the sealed package to the product).
- Contact us within 48 hours of delivery through our Contact page with your order number, photos and the video.
- Once verified, we'll dispatch your replacement within 1–2 business days.
What isn't covered
- Change-of-mind returns on festive and décor items
- Minor variations in colour, finish or texture, which are natural in handcrafted and metal pieces
- Damage caused after delivery
Refunds
If a replacement isn't possible, we'll issue a full refund to your original payment method (or bank account/UPI for COD orders) within 7 business days of approval.